Privacy policy
At Mandorio, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our site or make a purchase from our store.
- Who We Are
Mandorio
14201 S Lakes Dr, Charlotte, NC 28273, United States
Phone: +1 (830) 391-4817
Email: support@mandorio.shop
- Information We Collect
We collect information needed to process your orders and deliver a reliable shopping experience:
Order Details: Your name, email address, phone number, shipping address, and billing address.
Payment Information: We do not store credit or debit card numbers on our servers. Payment processing is handled directly through secure, encrypted payment gateways.
Technical Data: Basic device information, such as IP address and browser type, which helps us optimize site performance and protect against fraudulent transactions.
- How We Use Your Information
Your information is used for operational purposes:
Order Fulfillment: Processing your orders for home and kitchen essentials, including organizers, utensils, food storage, cleaning accessories, and home decor, and coordinating shipping.
Customer Support: Communicating with you regarding order confirmations, shipping updates, and customer service inquiries.
Site Security: Monitoring transactions to prevent fraud and protect customer data.
Legal Compliance: Maintaining tax, accounting, and regulatory records as required by law.
- Sharing Data with Third Parties
We do not sell your personal information. We share necessary data with service providers who help us operate our business:
Payment Processors: Financial institutions and payment services that process payments at checkout.
Delivery Partners: Shipping carriers that deliver your packages.
Marketing & Analytics: Third-party tools like Google to analyze performance and showcase relevant products, such as through Google Shopping.
SMS & Mobile Data Protection: Mobile numbers and SMS opt-in consent collected during checkout are kept confidential. We never share, rent, or sell phone numbers or opt-in data to third parties or affiliates for marketing or promotional purposes.
- Data Retention
We retain your personal information only for as long as necessary to fulfill order requests, resolve issues, and comply with legal, tax, or accounting requirements.
- Cookies & Tracking Technologies
We use cookies to maintain your active shopping cart, remember user preferences, and analyze website performance. You can manage or disable cookie settings through your internet browser preferences.
- Your Privacy Rights
Depending on your state of residence, you may have specific privacy rights regarding your personal data:
Access & Portability: Request details on what personal information we hold about you.
Correction & Deletion: Request corrections to inaccurate details or request deletion of your personal data.
Opt-Out: Opt out of certain data processing or sharing practices.
To exercise any of these rights, please email us at support@mandorio.shop.
- Data Security
Our website uses Secure Sockets Layer (SSL) encryption to protect data transmitted during checkout. We maintain physical, administrative, and technical measures to safeguard your personal details against unauthorized access, loss, or misuse.