Refund policy
At Mandorio, we want you to be completely happy with your purchase. We strive to make our return process clear and fair. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unused, unaltered, and in the same condition that you received it.
- Returns accepted for new, unused items only
- In its original, resalable condition with any original tags or packaging intact.
- Accompanied by an order number or proof of purchase.
Restocking Fees & Return Shipping
We charge $0.00 in restocking fees for all eligible returns. Return shipping fees depend on the reason for the return:
- Standard Returns (Change of Mind): Customers are responsible for paying return shipping costs.
- Incorrect or Damaged Orders: Mandorio will cover all return shipping costs or provide a prepaid return label.
Items sent back to us without first requesting a return authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Our products require careful handling. Please inspect your order as soon as you receive it and contact us within 48 hours if:
- Your item is damaged or broken
- Your item is defective
- You received the wrong item
- You have maximum 14 days after receiving your item to request a return
Please email clear photos of the damaged item and the shipping container/packaging along with your order number to support@mandorio.shop so we can evaluate the situation and issue a replacement or full refund.
Non-Returnable & Exempt Items
Certain types of items cannot be returned, including:
- Used Kitchen & Dining Items: For hygiene and safety reasons, any kitchenware, pottery serving pieces, or drinkware that have been used or washed cannot be returned.
- Final Sale: Clearance items or items explicitly marked as final sale at the time of purchase.
If you are unsure whether your item is eligible for return, please contact us at support@mandorio.shop before sending it back.
Exchanges
We do not process direct exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return (or damage is verified), we will notify you if your refund has been approved or declined.
If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take additional business days for your bank or credit card company to process and post the refund to your statement as well.
Contact Us
If you have any questions regarding returns, damaged items, exchanges, or refunds, please feel free to reach out:
Store Name: Mandorio
Address: 14201 S Lakes Dr, Charlotte, NC 28273, United States
Phone: +1 (830) 391-4817
Email: support@mandorio.shop
Store Hours: Monday – Sunday: 8:30 AM – 5:00 PM MST